Terms & Conditions
Are there any questions regarding our terms, you reach us by the contact form or firstname.lastname@example.org.
When ordering, an agreement for the purchase in entered only when Ettebo confirmed the order through an order confirmation, usually via e-mail. An order confirmation will be sent within 24 hours after the order is received by Ettebo. If any changes are made in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase without charge until the goods are sent. Ettebo has ownership and rights to all products until full payment has been received from the customer and the order has been dispatched. In order to shop with us, you must be 18 years and Ettebo must be able to determine the customer’s address.
The prices include 25% VAT for all orders. When an order is confirmed, prices can only be changed by circumstances out of Ettebo’s control. For example, significantly changing prices from suppliers, currency fluctuations or amended VAT. Should the price change, the customer has the right to cancel the purchase without charge.
The postage is based on the weight of the order and the current prices from the shipping company. The cost of shipping is shown at checkout.
4. Payment options / payment terms
4.1 Payment via credit card or debit card
We use STRIPE and PayPal for secure payments via card. Read more about STRIPE here: https://stripe.com/
Learn more about PayPal here: http://www.paypal.com.
4.2 Payment by bank transfer
Payment via bank by bank transfer to our bank account at Swedbank with bellow details:
You have the option to pay via Paypal. For more information visit www.paypal.se.
4.4 Swish Payments
We offer Swish payments to our number 1232906907. Your order is shipped when the payment has been confirmed. Read more: https://www.getswish.se/
Orders made before Wednesday midday are usually sent the same week, provided the items are in stock. Some products have a production time of a 1-4 weeks and may therefore arrive slightly later than products in stock. We will send the goods as soon as it is ready for delivery, which in exceptional cases can be 4 weeks after the order is confirmed. If an item is out of stock when ordered and placed on back-order the customer can expect that the order has been sent withing 1-4 weeks after the order has been confirmed. For questions regarding the status of your order, please send us a message from the contact page HERE or email@example.com.
We reserve that all stock items may be sold out before we can update the site. We then tell the customers about the estimated delivery time or cancel the order. The customer has the right to cancel the purchase without charge. The packages are delivered by mail or carrier for delivery or sent by mail directly to the customer. We primarily use PostNord.
6. Delivery Delays
Occasionally, deliveries are delayed by our suppliers beyond our control. This can occur, for example when a supplier is unable to meet its delivery obligations to us or problems in the manufacturing process occurs. If this happens, we disclaim liability for the damage that the delay may cause. You can trust that we will always notify you if the delivery is delayed. You, the customer always has the right to cancel the order without cost if this occurs.
Ettebo is responsible for transportation to our customers. You and the transportation company assumes the risk returning goods to us.
8. Damaged goods
When you receive your goods, it is important that you check your order immediately. Have you received a faulty or damaged goods, please contact us as soon as possible by e-mail firstname.lastname@example.org or via the contact form on the website.
9. Return policy
Of you’re not happy with your purchase you have to right to return your order within 14 days. This means that you, the customer, has the right to return your order within 14 days after you have received the goods. Returned items must be unused and in their original packaging. The right does not apply to custom-made products made according to customer’s specifications or products that has a personal touch or been personalized in any way. When exercising the right to return an order, the customer has to pay the return shipping and the parcel has to be traceable through the whole shipping process. Please contact us before returning anything, either via the contact form or via email@example.com.
If you wish to complain about a damaged or defective product, please contact us via email for further instructions. Contact us via email firstname.lastname@example.org before sending anything. Add the invoice / receipt so we can identify the returned order. Remember that you are responsible for the return shipping.
In case of conflict, we always use ARN’s recommendations.
Refunds are made via Stripe, PayPal or Bank Transfer. The amount refunded will always be to the same account or via the same payment method used when making the purchase as soon as possible after we have received and accepted the return, within 14 days after receipt of the return.
We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Read more about unforeseen events during the Force Majeure below.
13. Protection of personal data
14. Parcel not picked up
When your package arrives at a delivery point there is a notification sent via email or text to notify you of delivery. You, the customer are responsible that the mobile phone number, the address and the email address you entered is correct.
If you do not pick up your package and it is returned to us you will be charged an administrative fee of 250 SEK.
15. Force Majeure
In the event of war, natural disaster, strikes, government decisions and similar events beyond our control which is not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement / pledge, shall release us from our obligations to fulfill the contract.
Below are links to the Consumer Agency and ARN where you can read more detail about consumer purchasing and Distance Contracts mm.
As a consumer, you can also turn to the EU for help with conflict resolution when you shop online.
How we treat your personal information?
When buying from an online store, ours or someone else, so you will leave from you information about yourself. Where you live, what email address you have and what you are. Some of our customers are wondering what we do with the information, and here we describe a bit more formal how we work with information.
The foundation of all we do is to treat our customers as we ourselves want to be treated, always. This is also true when it comes to information.
What information do we collect?
We collect as little information as possible. We need to know where you live in order to send the goods to your home. If you order to your job or summer place, we do not even know where you live.
When you pay by card, it is required that you provide your credit card number. It goes through a secure server and STRIPE and PayPal manages your credit card information. This informations never reaches us in any way.
We must of course know which products you order, and we need your e-mail address to contact you with notification of delivery, changed information and so on.
How do we use this information?
We use this information to fulfill your order. We use your email address to send you information.
Information for others
We never leave your information to anyone else. Exceptions are made if for any reason we are compelled by law.